Parpus Learning Centre - Online IT courses in Kenya

Effective Date:19/05/2023

At Parpus Learning center, we are committed to providing high-quality training and courses to our customers. Our refund policy outlines the terms and conditions for requesting and processing refunds for our services. By using our services, you agree to comply with this policy.

1. General Refund Policy

1.1 Refund Eligibility: To be eligible for a refund, you must meet the following criteria:

You have made a payment for a course or service provided by Parpus learning center.
You have requested a refund within the specified refund period, which is 7Days from the date of registration.

1.2 Non-Refundable Items: The following items are non-refundable:

Any course or service provided by us for which the refund period has expired.
Any course that has been completed or for which a completion certificate has been issued.

2. Requesting a Refund

2.1 Contact Us:

To request a refund, you must contact our customer support team by info@parpus.com within the refund period. You may be required to provide proof of purchase and a valid reason for the refund.

2.2 Processing Time:

We will review your request and process it as quickly as possible, typically within 7 business days. The refund will be processed using the same payment method you used for the original purchase.

3. Refund Amount

3.1 Full Refund:

If you meet the refund eligibility criteria, you may be eligible for a full refund of the amount you paid.

3.2 Partial Refund:

In certain cases, we may offer a partial refund, which will depend on the specific circumstances of your request.

4. Exceptions

4.1 Technical Issues:

If you experience technical issues that prevent you from accessing our portal or completing a course, we will work with you to resolve the issue and provide access or credit for the course, rather than a refund.

4.2 Abuse of the Refund Policy:

We reserve the right to deny refunds in cases of suspected abuse of this refund policy.

5. Changes to the Refund Policy

We may update this refund policy as needed to reflect changes in our services or legal requirements. We will notify you of any significant changes through email or by posting a notice on our portal.

6. Contact Information

If you have any questions or concerns about this refund policy, please contact us at info@parpus.com.

Policy Effective From:19/05/2023

Policy Last Updated: 19/05/2023